While electronic communication has many benefits in the modern age, criminals have also started to heavily utilize this technology. According to the , 47% of cybercrime victims were targeted by various scams, such as phishing, misrepresentation, Business Email Compromise (BEC), as well as employment, romance, and tech support scams. All of the scams listed in the aforementioned cybercrime report were responsible for more than $2.9 billion dollars in losses.
Because of the widespread nature and drastically high monetary losses caused by these scams, it is more important than ever to be aware of them in order to protect yourself.
These scams involve a threat actor sending an email or placing an ad online for a job opening, which pays a large amount of money for little work. Many times they offer a “work from home” job that is part time when they are targeting students. They usually ask you to provide a list of information in response to the email. Once you provide them with the associated information, they typically ask for some sort of processing fee, certification payment, or other form of payment up front before the job can begin. If they are asking for payment up front, it is a scam. The FBI’s 2020 Internet Crime Report states that employment scams were responsible for over $62 million in losses in 2020.
These scams typically involve a pop up website which claims your computer is locked, infected, or otherwise damaged, and to call tech support at a number provided on screen. Once the call is initiated, the threat actors will give instructions to allow them to connect to your computer. Once they are connected, they could install malware or otherwise damage the computer, and they also claim that there are critical errors with your computer that need to be resolved. They will then request payment in various forms in order to “fix” the computer. Any pop up with a sense of urgency is most likely a scam. Most of these claim to be “Microsoft Support”. Microsoft does not hand out their phone number for technical support to end users, so most websites claiming to be Microsoft technical support are scams. The FBI’s 2020 Internet Crime Report states that employment scams were responsible for over $146 million in losses in 2020.
These typically involve a spoofed phone call from your local area code (or other unrecognized phone numbers), where the threat actor claims to be from a government agency such as the Social Security Administration (Social Security), Internal Revenue Service (IRS), Federal Bureau of Investigation (FBI), as well as many more. They will claim there is some sort of fraud detected, a criminal act that was committed that was tied to you, a tax violation, or some other scenario which requires your immediate intervention. They will then request personal information and request some sort of payment. Do not under any circumstances send payment. Real government agencies will not request payment to make a problem disappear. In addition, do not share any personal information with the threat actors, as they may use it for identity fraud or to assist in other scams. The FBI’s 2020 Internet Crime Report states that government impersonation scams were responsible for over $109 million in losses in 2020.
Romance scams involve someone creating fake profiles on dating sites and apps or social media. After harvesting public information about the user, they try to strike up a relationship with their targets, chatting many times daily. They will often claim they are working or traveling outside the United States, such as being a military member. After weeks, months, or sometimes even years, they come up with a story and ask for money. The story may involve needing a plane ticket to visit, medical expenses, debts, or travel documents. Do not, under any circumstances, pay someone who you have not personally met. The FBI’s 2020 Internet Crime Report states that romance scams were responsible for over $600 million in losses in 2020.
, or BEC scams typically involve an email that appears to come from a high level executive at an organization. This could be either a spoofed email or a compromised account. The threat actors typically send out an email message from these trusted sources requesting some sort of wire transfer, or payment via gift cards, Western Union, or other payment methods to an unknown individual or external organization. They may also request information from you, such as social security numbers, tax information, and more. They could also leverage this trusted email account to send out malware and infect your device. Always verify any payment or purchase requests in person (or over a trusted channel like a previously known phone number) with the individual who requested them. Be suspicious of any sense of urgency or threats of termination that are sent via email, even if the sender appears to be trusted.
File a complaint with the FBI’s
Technology Support Center
Ward Edwards 0200
Tel: (660) 543-4357